Remote Management and Support
Bolster your security and upgrade your workflows.
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AI-Powered Assistant: GoPilot
An AI-backed sidekick that turns agent queries into insights and actionable advice.
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Software Asset Management
Manage assets, automate discovery, and easily add software to inventory.
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Knowledge Base (Beta)
AI-powered knowledge base for easy creation, storage, and retrieval of articles.
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GoTo Resolve Integrations
Integrate GoTo Resolve for seamless and efficient ticket handling and remote session management.
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Self-Healing Alerts
Finds potential support issues and fixes them on the spot.
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AI-Powered Helpdesk Enhancements
AI features accelerate support with ticket summaries, reply suggestions, and end-user troubleshooting.
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Problem Management (Beta)
Link related tickets, document root causes, and track solutions efficiently.
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Windows Update Policies (Beta)
Automate patching with rescheduling, reboot, filters, and more.
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Remote Execution Expansion
New script library and automation templates make building automated tasks faster and easier.
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Web Technician Console
A modern, simplified technician console right in your browser, no downloads needed.
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Integrations
Integrate with MS Teams, VPro, JIRA, Salesforce, and ServiceNow Live Lens to make support workflows seamless.
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Redesigned Device Manager
A sleek, revamped device management UI makes it easy for admins to organize devices and set sharing permissions.
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Unattended Privacy Mode
Protect sensitive or confidential data by restricting what the host device can see or do.
