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July 2023

See what’s new at GoTo

Our latest feature releases and integrations help you manage, secure, and connect your business for less.
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Get even more from your GoTo software
Discover new ways to make IT easier.
Security
Dependable device security
Keep cyber threats at bay with new features like Mobile Device Management, endpoint protection, and AD sync.
Tools
AI-powered experiences
Enhanced features like Disruption Free Unattended Access and an AI-enhanced script generator make it easy to get more done.
Database
Data-driven customer decisions
Create better outcomes with new data visualizations like Interaction Details, SMS Health Dashboard, and Conversation Review.
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Cost-cutting integrations
Boost security and collaboration while cutting costs with the latest Microsoft Teams, Bitdefender, and Miro integrations.
What’s new in Remote Management & Support
Bolster security and increase productivity.
Mobile Device Management Dashboard in GoTo Resolve, showing graphs and stats like Device by Platform and Device Location.
Mobile Device Management
Enforce your security policies on every company-owned or personal device.
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Granting access and Permissions to Administrators in Rescue.
Admin Group Permissions
Boost security by restricting access to reporting, controls, and more based on Admin role and clearance.
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Syncing Active Directory Groups in Rescue
Azure Active Directory Sync
Streamline onboarding and offboarding of technicians and admins and better safeguard your Rescue account.
Learn More
Viewing Endpoint Protection and protection status summary in GoTo Resolve, with options to run a quick scan or full scan
Endpoint Protection
Protect devices against threats and manage security from a single dashboard with endpoint protection powered by Bitdefender.
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Creating a job with PowerShell execution in GoTo Resolve.
AI Automated Scripts
Create AI-assisted automated scripts for faster support on every device.
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Rescue support chat interface on a Linux desktop.
Linux Support
Offer support for even more devices with remote control and file manager for Ubuntu Linux devices.
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Remote employee in yellow shirt working from his van while on a roadtrip.
Disruption Free Unattended Access
Offer better remote support without subjecting end-users to pesky prompts or changing device states.
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Creating One2Many tasks in Central.
One2Many Updates
New and improved One2Many updates allow more automation jobs on more computers while simplifying the process for large files.
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What’s new in Communication & Collaboration
Find more ways to collaborate and improve customer experiences.
Searching Contacts and dialing a number in the Microsoft Teams Phone app.
Microsoft Teams Phone App
Integrate GoTo Connect with Teams for a built-in phone system without needing a Teams Phone license.


Only available in select countries
Learn More
GoTo Connect interface, showing a group of remote employees brainstorming and whiteboarding with the Miro integration while using their webcams.
Miro Integration
Collaborate and brainstorm with a fast, free, and easy-to-use online whiteboard right in your meeting solution.
Learn More
Interaction Details view in GoTo Contact Center, showing details like ring time, call length, ring group and more.
Interaction Details
See interaction and call history and get deeper insights into customer journeys from start to finish. ?


Only available in select countries
Learn More
Breakdown of SMS/MMS deliver errors in SMS Health Dashboard, with stats like Invalid Recipient, Exceeded Volume Limit, and more.
SMS Health Dashboard
Better manage SMS services with detailed deliverability stats and high-level summaries.


Only available in select countries
Learn More
Using Webcam Zoom in Camera Preview before joining a GoTo Meeting session.
Webcam Zoom
Zoom in and pan your camera view during meeting sessions without physically moving your camera.
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Conversation Review interface in Contact Center, showing details like duration, outcome and last agent.
Conversation Review
Manage your team more efficiently with call transcriptions, call overviews, and agent performance evaluations.


Only available in select countries
Learn More
View of Automated SMS in GoTo Contact Center, with SMS reply from customer.
Automated SMS
Minimize missed calls with automated SMS sent to callers who abandoned while in the call queue.


Only available in select countries
Learn More
What else is new?
Remote Management & Support

Rescue: Additional MFA Options
GoTo Resolve: MSP Dashboard
GoTo Resolve: Agent Permissioning Enhancements
GoTo Resolve: Ending Processes from Quick View Panel
GoTo Resolve: Remote Sound
GoTo Resolve: SLA for Helpdesk
GoTo Resolve: Time Tracking for Tickets
GoTo Resolve: EU Instance Support
Central: Security Center Dashboard
Central: Remote View Only Option

Communication & Collaboration

GoTo Contact Center: Call Dispositions
GoTo Connect: Softphone Sidecar Simplicity
GoTo Training: Breakout Room Data
GoTo Customer Engagement: Contact Segmentation
GoTo Customer Engagement: New Combined Inbox
GoTo Connect: GTNT Results Drill Down
GoTo Connect: Dial Plan Comments and Notes
GoTo Contact Center: Call Events APIs
GoTo Webinar: Attendee Report with Staff Data
Grasshopper: Conversation Enhancements

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  • TrustRadius Most Loved 2023
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IT just got easier
Discover your one-stop solution to mounting workloads and increased costs.
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