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See what’s new at GoTo

We’re building new ways to make IT easier – and save you time and money.
What’s new in Remote Management & Support
Get powerful productivity and proactive security with the latest features and integrations
Desktop app screen showing GoTo Resolve’s new onboarding process.
End-User Portal & Enhancements
Let end-users create, comment on, and monitor support tickets from an all-new dedicated portal.
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Image showing Rescue translating a customer’s support question in french to english for the representative.
Live Translation Services
Provide multi-language support in remote sessions regardless of what languages your agents speak.
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Screen showing GoToMyPC’s account security level 2 Factor Authentication option.
Security Center
See your personalized security score and how to plug security holes in a single dashboard.
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Screens showing a Zendesk ticket and the option to open a GoTo Resolve session for the ticket.
Zendesk Integration
Initiate remote support sessions and automatically track session information from within Zendesk tickets.
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Screen showing an automated GoTo Resolve message prompting the user to update and restart their computer.
Scheduled Automations
Your IT team can now schedule remote execution jobs or device updates – even for offline devices.
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What’s New in Communication & Collaboration
Get flexible, easy, and intuitive communication experiences.
Mobile phone screen showing a feedback survey powered by GoTo.
Custom Surveys
Create custom surveys to collect customer feedback while boosting engagement and loyalty.


Not available outside of United States & Canada
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Screen showing the messaging assistant prompt with options for tone including friendly, professional, casual, and enthusiastic.
AI-Powered Messaging Assistant
Generate content for SMS campaigns and customer conversations with OpenAI integration.


Not available outside of United States & Canada
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Phone screen showing a shared inbox with categories of assigned, unassigned, and resolved messages.
Mobile Inbox
Interact with customers anytime, anywhere with a shared inbox and contacts optimized for mobile.


Not available outside of United States & Canada
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Map showing spots of network probes and their current connection strength.
Network Test for Admins
Monitor, visualize, and drill down into user and network degradation issues via your GoTo Admin portal.
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Screens of GoTo’s API guides showing how to get a specific phone number order in a variety of code languages.
GoTo Admin Voice APIs
Create brand-new applications with 25 new APIs for phones, devices, and more.
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Window of call volume insights including percentages of calls open, closed, auto attended, and user escapes.
Dial Plan Call Volume Analytics
Uncover insights into how callers interact with your business, spot bottlenecks, and improve experiences.
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GoTo Connect desktop app screen showing multiple participants in a voice call.
Softphone Experience
Easily park and transfer calls and enjoy 3-way calling with an optimized softphone experience for desktop.
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New GoTo app onboarding sceen showing the options to add new phone numbers or port existing numbers.
Simple Setup
Set up, implement, and test your VoIP phone system in 5 easy steps with a guided onboarding flow.
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What else is new?
Remote Management & Support
GoTo Resolve: Device Groups extended to RMM
GoTo Resolve: Custom Fields for Tickets
GoTo Resolve: Customer Attended App
GoTo Resolve: In-session File Manager
GoTo Resolve: Android UA Manufacturer Expansion
Rescue: Calling Card as a Service
Rescue: Admin AD Sync
Rescue: Updated Admin UI
GoToMyPC: Experience Optimizer
Communication & Collaboration
GoTo Connect & GoTo Meeting: End-to-End Encryption
GoTo Connect: E911 per Location Alerts
GoTo Connect: Caller ID Swap
GoTo Connect: SMS Registration
GoTo Contact Center: Real-Time Call Queues Alerts
GoTo Contact Center: Updated Customer Callback Number Experience
GoTo Connect Admin: Desk Phone Settings
GoTo Connect Admin: Device Status
GoTo Webinar: Webinar on Mobile with Deep Link
  • G2 Leader in Small Business Spring 2023
  • G2 Easiest to Use in Small Business Spring 2023
  • TrustRadius Best Relationship Winter 2023
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IT just got easier
Discover your one-stop solution to mounting workloads and increased costs.
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