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August 2024

See what’s new at GoTo

Create effortless customer experiences with over 40 new offerings, capabilities, and enhancements.
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Untangle the customer journey?with GoTo
Communication and Collaboration
Find new ways to collaborate and enhance your customer experiences.
Screen showing WhatsApp as the newest addition to our multichannel lineup, and connect with customers on the world’s most popular messaging platform.
WhatsApp Channel
Connect with customers on the world’s most popular messaging platform.

Only available in select countries
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Screens showing a real-time overview with AI Topic Flags, which track and analyze key topics in customer communications.
AI Topic Flags
Track and analyze key topics in customer communications.

Only available in select countries
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Screen showing how to easily create professional sound clips with AI by simply typing out your script.
Text-to-Speech AI Sound Clips
Easily create professional sound clips with AI.

Only available in select countries
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Screens showing a transcription overview via a call and never miss a detail with call transcriptions.
Call Transcriptions for Call Reports
Never miss a detail with call transcriptions.

Only available in select countries
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Screen showing a quick overview of seamlessly integrating your communication workflow with Zendesk.
Zendesk Integration
Seamlessly integrate your communication workflow with Zendesk.

Only available in select countries
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Screen showing a quick overview of ServiceNow with GoTo Connect for effortless workflows.
ServiceNow Integration
Sync ServiceNow with GoTo Connect for effortless workflows.

Only available in select countries
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Screen showing the closed captioning (beta) enhance meetings with real-time audio transcriptions.
Closed Captioning (Beta)
Enhance meetings with real-time audio transcriptions.
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Screen showing the new standard for webinar hosting and management, enabling frictionless, engaging virtual events with our new experience.
New Standard Webinar
Host and manage frictionless, engaging virtual events with our new experience.
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Screen showing the Interprefy integration that breaks down language barriers.
Interprefy Integration
Break down language barriers with Interprefy.
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Screens showing a streamlined customer conversations inbox with a complete conversation history.
Inbox Conversation History
Streamline customer conversations with complete conversation history.

Only available in select countries
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Showcasing that user able to host webinar sessions anywhere, on any device via GoTo Webinar.
Host Webinars on Mobile
Host webinar sessions anywhere, on any device.
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Screenshots showing GoTo Connect personalize every conversation right from the start with screen pops.
Screen Pop for Voice Calls
Personalize every conversation right from the start with screen pops.

Only available in select countries
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What else is new?
GoTo Connect: Sugar CRM Integration
GoTo Connect: Freshdesk Integration
GoTo Connect: Pipedrive Integration
GoTo Meeting: NGSS for Password-Protected Meetings
GoTo Webinar: Branding Themes
GoTo Meeting: Push-to-Talk
GoTo Customer Engagement: Filter Conversations in Shared Inbox
GoTo Connect: Multi-Tier Permission for Call Reports
GoTo Connect: Resolutions for Call Reports
GoTo Connect: Shared Contacts
GoTo Customer Engagement: Multiple Shared Inbox
GoTo Contact Center: Unified Agent Presence Management
GoTo Connect: Outlook Calendar Presence Sync
GoTo Meeting: Dark Mode
GoTo Webinar: Bulk Registration Enhancements
GoTo Connect: Multiple Devices Per User Support
GoTo Customer Engagement: 20K Campaign Recipients
GoTo Contact Center: Outcome Detail Chart
Previous releases
March 2024
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April 2023
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July 2023
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October 2023
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